Employee engagement begins with successful communication.
Virtually every interaction we have involves some sort of communication, verbal, non-verbal or both.
Unfortunately, since we're not all alike, many times communication gets interrupted due to the filter of the sender or receiver - or both!. Is there anything more frustrating than saying something which goes misinterpreted? Bottom line; the words we use and the way we use them matter.
It's a lot like speaking a foreign language; If you only speak French and I only speak Mandarin, we may understand each other here or there, but for the most part, our communication will be largely unsuccessful.
The same holds true for differing personality types. If you are a driven CEO type and I am a more supportive customer service rep, the way we interpret each other's statements and actions are different. To have the most successful communication outcomes we need to first understand who we are ourselves, then next understand others so that we can modify the way we communicate with them to foster better outcomes.
"The single biggest problem in communication is the illusion that it has taken place."
-George Bernard Shaw
Our Interaction Styles training session is a half day course that teaches how to better communicate with those that are like us and more importantly those that aren't. Once trained, you will be able to modify your communication behaviors in order to have win/win outcomes.
We have successfully taught this program with:
Boards of Directors
Customer Service Teams
Executive Leadership Teams
And, we can successfully teach this program to your team too.
If you're in the business of growing not just your bottom line but your people too, they need Interactive Styles, and so do you!